Retail & Customer Services

Professional Training Solutions

SITUATIONAL AWARENESS - CONFLICT MANAGEMENT - PHYSICAL SELF DEFENCE
(Note: You can arrange training in one or a combination of the above)

Training for the Retail & Customer Services sector where employees, staff, and or contractors have to deal with behaviours of concern. Where they may face anger, aggression or violent behaviours during their working day.

MDTA is about training an individual or teams in techniques and systems that will work for them.

Click here for some of the organisations using our training systems.

MDTA training sessions focus on what will work, while working within the organisations Policies & Procedures. Our programs/workshops are developed to answer the questions and equip your staff, employees or consultants with the needed skills to deal with behaviours of concern. From dealing with individuals where anger, aggression and or violence may be involved.

Training for individuals working in industries or occupations where there is a need to place themselves in vulnerable situations. Such as front end customer service staff and other retail & customer services workers. Unfortunately, individuals have become more hostile and aggressive in today's environments. Our training will help equip your staff with real self-preservation and self-protection skills.

Training meets Australian Government Standards

• PSPGEN032 Deal with conflict
• CPPSEC3002A Manage conflict through negotiation
• CPPSEC3013A Control persons using empty hand techniques
• CPPSEC2017A Protect self and others using basic defensive techniques



Program options: Will depend on training requirements.

Your Training Requirements


Training can be held at your location, or at the MDTA Training Center.



Situational Awareness Program

Situational Awareness training is taught to individuals that deal with behaviours of concern, in low, medium to high risk environments. Having trained Situational Awareness can give you an edge, an edge to identify behaviours of concern and avoid physical confrontations.



MDTA Situational Awareness training teaches individuals to determine the difference between odd and suspicious behaviours, and how to identify indicators that require quick intervention to avoid any possible threat.

NOTE: There are NO physical self defence techniques taught in this program, it is all Situational Awareness only. If you do require a physical component, it can be added.
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Conflict Management Program

This program provides a framework and techniques for the management of challenging behaviours, as well as dealing with situations where direct intervention by an individual has become necessary to prevent actual harm to themselves, or any other individual.



NO PHYSICAL SELF DEFENCE TECHNIQUES:

Managing conflict pre-physical escalation.
(This option has NO physical techniques for self defence included)

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Physical Self Defence Program

Our Physical Self Defence programs deal with the self defence strategies and applications for specific work environments, when dealing with possible high levels of aggression and violence. Training that focusses on evading and escaping a situation and getting to safety when violence is imminent. All training is delivered within the organisations policies and guidelines, as well as working within the law and self-defence.



INCLUDES PHYSICAL SELF DEFENCE TECHNIQUES

(This option HAS physical techniques for self defence included)
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Complete Self Defence Programs

Our Complete Self Defence Programs are for training in all 3 phases of self defence. Training in Situational Awareness, Conflict Management, and Physical Self Defence skills. Complete programs also allow for better flow and understanding of all areas of self defence.

There is a minimum 3-Hour requirement for our Complete Programs.

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