Retail & Customer Services
Professional Training SolutionsSpecialising in what is called Rapid Prime Decision (RPD) Making Processes. Training your staff in techniques for fast action under duress and stress.
SITUATIONAL AWARENESS - CONFLICT MANAGEMENT - PHYSICAL SELF DEFENCE
(Note: You can arrange training in one or a combination of the above)
Training for the Retail & Customer Services sector where employees, staff, and or contractors have to deal with behaviours of concern. Where they may face anger, aggression or violent behaviours during their working day.
MDTA is about training an individual or teams in techniques and systems that will work for them.
Click here for some of the organisations using our training systems.
MDTA training sessions focus on what will work, while working within the organisations Policies & Procedures. Our programs/workshops are developed to answer the questions and equip your staff, employees or consultants with the needed skills to deal with behaviours of concern. From dealing with individuals where anger, aggression and or violence may be involved.
Training for individuals working in industries or occupations where there is a need to place themselves in vulnerable situations. Such as front end customer service staff and other retail & customer services workers. Unfortunately, individuals have become more hostile and aggressive in today's environments. Our training will help equip your staff with real self-preservation and self-protection skills.
Training meets Australian Government Standards
- PSPGEN032 Deal with conflict
- CPPSEC3002A Manage conflict through negotiation
- CPPSEC3013A Control persons using empty hand techniques
- CPPSEC2017A Protect self and others using basic defensive techniques
Program options: Will depend on training requirements.
Your Training Requirements
Training can be held at your location, or at the MDTA Training Center.
MDTA Situational Awareness training teaches individuals to determine the difference between odd and suspicious behaviours, and how to identify indicators that require quick intervention to avoid any possible threat.
NOTE: There are NO physical self defence techniques taught in this program, it is all Situational Awareness only. If you do require a physical component, it can be added.
NO PHYSICAL SELF DEFENCE TECHNIQUES:
Managing conflict pre-physical escalation.
(This option has NO physical techniques for self defence included)
INCLUDES PHYSICAL SELF DEFENCE TECHNIQUES
(This option HAS physical techniques for self defence included)
There is a minimum 3-Hour requirement for our Complete Programs. More Information